Please contact us via email firstname.lastname@example.org or call us on 1300 76 83 80 and one of our trained staff will assist with the booking. You can also visit our office at Level 4, Suite 5 141 Queen St, Brisbane, Qld 4000.
Your rent is payable every fortnight. You will be provided with a rental payment schedule that clearly sets out the dates and the different payment methods.
A rental bond is a security deposit the tenant pays at the start of the tenancy. It is held by the RTA (Residential Tenants Authority) and is paid back to the tenant at the end of the tenancy, provided no money is owed to the lessor / agent for rent, damages or other costs.
A Bond equal to 2 weeks rent and is required to be paid when you sign your lease. The Bond will be refunded upon vacating the property on the condition you stayed for the full term of your lease. Any outstanding fees, required cleaning or maintenance costs will be deducted from the refunded amount.
We have a large variety of residential properties in various locations. Our properties are located within close proximity to Brisbane CBD and other facilities, including shops and public transport. All our properties are within walking distance to major transport hubs.
Yes, you are expected to follow the cleaning roster and to keep the house clean and tidy. Garbage/ trash bins are to be put out regularly by those that live in the house.
At SayStay, we believe well-managed accommodation creates a positive environment and overseas experience, without any unneccessary stress.We strive to offer our clients the best place to call home. With this in mind, we have created our SayStay House Rules, a guideline of the standardswe follow. They are in addition to the Residential Tenancies and Rooming Accommodation Act 2008, created by the Queensland Government.
Please click here to check our House Rules
What do I do if there is an emergency at my accommodation?
The emergency number for police/ambulance and fire services is 000
Also, you will be provided with an emergency contact number that you can call 24/7 in case of an emergency.
Having a host student in your home offers many rewards and benefits to your family, including:
- expanding your own awareness of another culture and language
- the opportunity to share and reflect on Australian culture
- the opportunity to develop friendships which can last a lifetime
- the joy of seeing an individual’s English skills improve
- payment to you in recognition of student’s living costs
- ongoing support from our Homestay Coordinator
The host family needs to provide a home where the student is comfortable, actively engaged in
the daily life of the household and is encouraged to practice and develop their English language
skills. Specifically, the host family needs to provide:
- Airport reception and farewell
- A clean, comfortable home environment
- A furnished bedroom, including a desk and a chair
- At least 2 meals per day: breakfast, a packed lunch and dinner
- Access to laundry facilities, bathroom.
- Your home will need to be easily accessible by public transport (less than 60 minutes from house to school).
Our host families come in all shapes, sizes, backgrounds and ages. Retired couples, single
parents with or without children, couples with primary school children, couples with teenagers
and a family pet…all can apply to become a host family and all can benefit in many ways from
the exchange experience.
We work with partner organisations around the world with which we have long standing
relationships. Every new student is interviewed, their medical and academic records are checked
and references are always required. Students are usually aged between 15 and 25 years old and
their natural parents must have the financial means to support them while on exchange. Each
student comes with a passport and return ticket plus money to cover personal expenses and
Your basic responsibility is to welcome the student as a member of your family and to provide
the same care and support you would give to your own children. We ask that you provide a bed
and two to three meals a day. Students assume the normal responsibilities as a member of your
family and are expected to undertake the same simple chores you would expect your own
children to do.
Hosts must be prepared to spend time with the student and display a friendly, flexible attitude.
The student requires their own bedroom, bed, desk, chair, study-light, cupboard space and up to
three meals per day. The accommodation offered to students will need to be clean, orderly and
in good repair, and not currently being renovated. It must comply with current council building
regulations, be properly furnished, within the family living area, and private.
SayStay has access to full management support including a local supervisor during business
hours and a 24/7 assistance line for emergencies that may happen after hours and at weekends.
All payments are made fortnightly and in advance. Funds are paid two weeks before the arrival
of the student and fortnighlty from then on.
Saystay advises you to always keep an open communication with the student. Is any problems
arise please try to discuss it in a respectful and understanding way with the student. If this fails,
please contact SayStay and we will try and mediate the situation ourselves. As a last resource,
we will then relocate the student to a new homestay, which requires two weeks notice, unless
in extreme circumstance.
All members of the family in Australia share the responsibility of making sure the household
runs smoothly. A homestay student is expected to live as a part of the family and is therefore
also expected to help with chores around the house. This usually consists of the student
keeping their own room clean, as well as tidying up after themselves in the common areas.
Students can also be asked to help clear the table, wash the dishes or other light chores.
This is expected of students from all backgrounds.
You can discuss with the student which arrangements work best for you both. You can either
offer to do the student's laundry or ensure they have access to a washing machine and
detergent so they can do their own laundry.
Teenagers can be hungry of all the time, which might surprise some homestay families.
Some alternatives are to make sure you have carbohydrates as the main part of the student
meals and also offer hearty meals . Another idea is to stimulate the student to have a snack
Yes, explain the current water restrictions in your area. Explain that it is not your decision but
that of the local council.
If your student is over 18 and is well behaved then it should not be a problem. However, if
they are causing problems then speak with SayStay Team. If they are under 18
alcohol is not permitted. If you are a household where alcohol is not acceptable then you
should check your Profile to make sure you have indicated this.
If you want to take your student out, explain where you are going and how much it will cost.
Your student then has the opportunity to decide whether or not to go with you. Do not expect
your student to pay for other members of the family. Many hosts are happy to include Under
18’s as part of the cost of family outings.